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Vision 2025:
Share Your Innovative and Strategic Ideas!

Welcome to the Vision 2025 discussion site of the Social Security Administration. Vision 2025 is our bold vision for where we strive to be in the year 2025. Our Vision would not exist without the invaluable contributions of our employees, managers, unions, customers, and other stakeholders. With the launch of Vision 2025, we welcome your feedback and continued involvement. Tell us what you think and share with us how we can best achieve the Vision over the next 10 years. Thank you for your help in making Vision 2025 a reality!

2025 and beyond

Provide local offices for in-person assistance

At the Office for the Aging, we constantly have people coming in to ask us about Social Security benefits. We do not have that expertise, and refer people to the 1-800 number. But people tell us they can not get the answers they need by calling the 1-800 number or looking on-line. They want to discuss their individual situation with a real person one-on-one. There is no SSA office in out whole county, so many folks ...more »

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2025 and beyond

Do not close field offices: open some that have been closed

Elderly people do not find navigating the web helpful and are the old fashioned type who like to speak to and look at a real human being. Social security benefit filing and benefit issues and Medicare are very complex. It is so unfair and unkind and unconscious to close these offices where citizens who pay taxes get real help and support.

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2025 and beyond

CareerACCESS

Fully develop, pilot and implement CareerACCESS.The World Institute on Disability (WID), the National Council on Independent Living (NCIL), and PolicyWorks have been working on CareerACCESS, a federal policy initiative that creates an alternative program for SSI young adults with disabilities that want to build careers. The Career ACCESS Program will create changes in federal policy aimed at significantly increasing the ...more »

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2025 and beyond

Medical CDR liason

Since we are over doubling our CDR quotas in the coming years, we should have a position similar to the AWIC but for Medical CDRs. We need a resource person who is familiar with the CDR process in the field offices. There should be atleast one in each area. The current expectations are unreasonable that are coming down from the AD's offices because they have not been involved in how timely this process takes.

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2025 and beyond

SSA needs more well-trained workers in the field!

Why, because there are some unique situations eg a disabled person returning to work, that most field reps are not familiar with. I know of one situation where the disabled worker's Medicare has been discontinued, then restarted, and overcharged for Part A for the past year, when he already has 40 work credits entitling him to free Part A. No one in our area has dealt with this before, and our letters to DC are getting ...more »

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2025 and beyond

Web-Based CDR System

Our office has discussed the benefit of a major upgrade to CDR2000, which is part of the dying breed of old "Microsoft Access" software. Obviously, our CDR workloads are increasing year by year. It is common for us to encounter claimants that have moved from one office's jurisdiction to another at some point during the CDR process, and we cannot view the other office's development in CDR2000. This can be a confusing ...more »

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2025 and beyond

Vocational Training/case management

Make vocational retraining determinations at the initial; help people who may be able to work go back to work, place heavy weight on vocational retraining determinations; and use incentives for education and retraining [AND offer lump sum payment for those returning to work after retraining post disability].

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2025 and beyond

Consumer Help

There should be a well-staffed Social Security office in every community. Registering is a complex matter and errors often result in incorrect or delayed benefits. One-on-one assistance eliminates errors and makes sure people get the benefits they need. Many Seniors cannot navigate online or even have computer access. Widows who have been paying taxes for 50 years should not have to make in person appointments to change ...more »

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2025 and beyond

Enough to live on?

Currently there are a large number of people who currently make well below poverty level on these benefits. No one should have to live in poverty while disabled or a senior. There should be a minimum of at least 150% of poverty level given for all recipients of SSI, SSDI, and SSA. Current poverty levels are woefully inaccurate as in many areas being at the current poverty level won't cover you for rent and food much ...more »

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2025 and beyond

Social Security Disability - Make It Easier To Get Benefits

Please ask your elected officials to introduce/support the: FULLERTON – EDWARDS SOCIAL SECURITY DISABILITY REFORM ACT Removal of the current five month waiting period for initial payment of SSDI benefits, from disability date of eligibility. The withholding of five months of benefits greatly adds to the financial burden of a claimant, and compromises their financial status to a point, that most can never recover from ...more »

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2025 and beyond

Preserve + Strengthen Social Security. Stop weakening it

1. There should be a well-staffed Social Security office in every community. Registering is a complex matter and errors often result in incorrect or delayed benefits. One-on-one assistance eliminates errors and makes sure people get the benefits they need. 2. Social Security call centers need more staff. Right now, call centers are operating at the worst efficiency they ever have, and wait times are expected to double ...more »

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2025 and beyond

BENEFIT VERIFICATION FORMS

We need to stop the proposed elimination of the Benefit Verification forms. According to the SSA, 11 million people came into a Social Security office last year looking for forms. Housing, social service agencies, lenders, and charity programs require these forms. The solution is simple: Keep the local ofices open and keep the services intact. ALSO REMEMBER NOT ALL SENIORS HAVE ACCESS TO A COMPUTER OR ARE COMPUTER ...more »

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2025 and beyond

Expand SS Benefits-Lift the Cap

The main way to keep Social Security solvent for years to come is to lift the current cap of taxable income, so everyone gets taxed on all of their income. That would solve the future SS payments shortage.

I also think that all of the SS offices in every community should be kept open.

Lastly, the SS Trust Fund should be preserved; no privatization of it!

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2025 and beyond

1800N Commitment Proposal

SPIKEs are increasingly relied upon to reduce 1800N wait times. During winter it seems nearly all regular hours are SPIKE; during summer more and more hours are spent on the phones. My understanding is that the IRS meets its peak workloads by employing temporary, part-time, and/or seasonal employees. We also have peak times of call volume (among other things), and it seems we could utilize a similar strategy. Hundreds ...more »

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2025 and beyond

lobby congress

Create a way for all Americans to ask congress to fix SS, SSI and SSDI by eliminating the cap subject to SS deductions and to make ALL earned, capital gains, and dividend income subject to SS taxes. That should allow SS fund to be solvent for centuries. Also have COLA reflect what seniors actually buy, like food, medical care, prescription drugs, insurance, fuel, utilities, rent/housing, long term care facilities, ...more »

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Displaying 1 - 25 of 59 Ideas