At the Office for the Aging, we constantly have people coming in to ask us about Social Security benefits. We do not have that expertise, and refer people to the 1-800 number. But people tell us they can not get the answers they need by calling the 1-800 number or looking on-line. They want to discuss their individual situation with a real person one-on-one. There is no SSA office in out whole county, so many folks have to travel 30 miles or more to the next closest office. It is a real hardship for many..