SSA has a remittance backlog that is creating more work—claimants are stopping payment on checks, sending a replacement check, calling the 1800N to check the status of their remittance or deferral, and so on. We receive so many remittances in part because we ask for them. The standard overpayment letter requests refund; our training manual states that remittances are the preferred method of overpayment recovery. My questions ...more »
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