Indirect Support of Customer Service

In order to increase the efficiency of our services, Social Security will use shared programs across components to function as one agency, making use of automation in all areas possible and encouraging work to be completed outside of the physical office. By sharing processes across the agency, employees can complete workloads quicker and with less duplication.

Campaign: Indirect Support of Customer Service

claimant file.

Allow claimants to submit information to their own file electronically or have the electonic file support files like PDF format submissions directly from providers like hospitals or government agencies.

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Campaign: Indirect Support of Customer Service

move from adm. funds to securing services for MH. rec.

we currently distribute funds to disabled MH. recipients.

we need to move towards securing viable services for the funds distributed; our clients often do not benefit from the funds they receive; more and better organized rules with ACCOUNTABILITY on the payees. minimum standards, housing, medical compliance, in place on a time frame for services.

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Campaign: Indirect Support of Customer Service

Interagency communication

Protecting claimant’s Tax Refund or other similar interagency tasks. Since we receive information and have to verify that the person is the correct person owning the record. If we verify the claimant’s identity and the give us information like a change of address (COA) or allegation of identity theft, and they have something like voluntary tax withholding, could we not, with the claimant’s permission pass on the COA to ...more »

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