Campaign: Direct Service Delivery to Customers

On-line reporting

SSA on-line accounts already provide such a great benefit. It would be even better if individuals were able to update their income online and print confirmations that the income was received. If Social Security was able to apply this technology, it would reduce the number of overpayments.

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15 votes
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Campaign: Direct Service Delivery to Customers

Inter-Agency Space Sharing Agreements

In order to preserve the ability to work with claimants directly, we should extend the concepts of contact stations and alternate duty stations to allow some employees to be permanently stationed at other public facing state and federal agencies. We can rent cubicle space instead of entire office but still allow the public to actually see a real person. At this locations, we could also offer some version of the SSA Express ...more »

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15 votes
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Campaign: Workforce

State Employees Access to benefits informatin

State Employees should have Access to benefit information so eligibility may be established and verified. Currently local Social Security offices have to be contacted which takes up their work time to provide TPQY's.

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10 votes
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Campaign: Indirect Support of Customer Service

claimant file.

Allow claimants to submit information to their own file electronically or have the electonic file support files like PDF format submissions directly from providers like hospitals or government agencies.

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8 votes
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Campaign: Indirect Support of Customer Service

move from adm. funds to securing services for MH. rec.

we currently distribute funds to disabled MH. recipients.

we need to move towards securing viable services for the funds distributed; our clients often do not benefit from the funds they receive; more and better organized rules with ACCOUNTABILITY on the payees. minimum standards, housing, medical compliance, in place on a time frame for services.

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7 votes
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Campaign: Direct Service Delivery to Customers

Application Assistance

Social Security allocates a substantial amount of resources to the post-application phase of the process - reconsideration, hearings, appeals council, federal court - but almost nothing to help applicants submit a complete application. SOAR has demonstrated the benefits of trained assistance in completing an application. SSA should devote more resources to assisting applicants in putting together a complete, fully supported ...more »

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7 votes
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Campaign: Direct Service Delivery to Customers

SSA Rockville Responsiveness

I frequently use SSA in Rockville, Maryland and find it deplorable that you often cannot get things done. I have been trying to get a seriously mentally ill, homeless person's SSI reinstated since July, 2013. We also applied for a Social Security card on February 20, 2014 and still have not received it despite calls and faxes. My colleagues have had similar problems with this particular office. I know they are short ...more »

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5 votes
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Campaign: Direct Service Delivery to Customers

Allocation of Resources

Allocation of Resources With our workforce and workloads always fluctuating, it becomes important to maximize the efficiency of the agency as a whole. We need a sustainable method of reallocating resources to promote productivity. We should pilot a new workflow for the claim-filing process and we can do this by utilizing our existing TSRP equipment, and VIPr. 1-When a claimant approaches SSA to file for benefits, the ...more »

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3 votes
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Campaign: Direct Service Delivery to Customers

Language divide

Not everyone speaks English or has a computer. The agency has telephone translators as a result of this. To close field offices which in some cases provide face to face language services such as in San Frahncisco with both Chinese and Russian speakers--shows a lack of caring for people coming to our shores. Outside of native Americans we are a nation of immigrants. Keep our field offices

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3 votes
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Campaign: Indirect Support of Customer Service

Interagency communication

Protecting claimant’s Tax Refund or other similar interagency tasks. Since we receive information and have to verify that the person is the correct person owning the record. If we verify the claimant’s identity and the give us information like a change of address (COA) or allegation of identity theft, and they have something like voluntary tax withholding, could we not, with the claimant’s permission pass on the COA to ...more »

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2 votes
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Campaign: Planning and Management of Information Resources

File and Delay Benefits

Provide calculators for married claimants to plan to maximize Social Security benefits using file and delay benefits and spousal 50% benifits.

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2 votes
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Campaign: Planning and Management of Information Resources

computer challenged seniors

senior citizens like myself did not grow up with computers. Computers were as big as a house. When I was in grad school I would punch cards fo rmy project give them to a person and get my input back. I while an SSA employee do not have a cell phone that is smart, never sent a text. I need people to help with computers. To close field officdes and assume that aged peoplle do not need services shows a lack of respect ...more »

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2 votes
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