Campaign: 2025 and beyond

1800N Commitment Proposal

SPIKEs are increasingly relied upon to reduce 1800N wait times. During winter it seems nearly all regular hours are SPIKE; during summer more and more hours are spent on the phones. My understanding is that the IRS meets its peak workloads by employing temporary, part-time, and/or seasonal employees. We also have peak times of call volume (among other things), and it seems we could utilize a similar strategy. Hundreds ...more »

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Campaign: 2025 and beyond

Remittance proposal: Stop asking for them

SSA has a remittance backlog that is creating more work—claimants are stopping payment on checks, sending a replacement check, calling the 1800N to check the status of their remittance or deferral, and so on. We receive so many remittances in part because we ask for them. The standard overpayment letter requests refund; our training manual states that remittances are the preferred method of overpayment recovery. My questions ...more »

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